Storage and DeletionCREA at all times adheres to applicable legal or regulatory requirement(s) concerning the storage and protection of personal information. While CREA is the custodian of the personal information provided to it, it does use third party service providers. Some of these service providers and the databases where they store personal information are located outside of Canada. You should note that where personal information is located outside of Canada, it is subject to the laws of that jurisdiction in which it is located.
You may delete your website account at any time. Deleting your account will result in the anonymization of your website account personal information except for audit and security purposes.
MessagesThroughout your use of the real estate services on this website, you may communicate extensively with a salesperson or broker. The salesperson or broker may use your email address and all of the information you submit in order to provide you with guidance, suggestions and service in your efforts to either sell or buy real estate.
CREA collects the e-mails provided through the “Contact Us” feature of this website, so CREA can respond to your questions or suggestions. CREA also collects e-mails sent through the website, including the “Email a REALTOR®”, “Email a Friend”, and “Email Office” features, for security purposes, to allow the recipient brokers and salespersons to view your email, to send you communications you have opted-in to receive, and for management of your website account.
IP AddressesSimilar to other commercial websites, our website collects information about how our website is used. Each time a user comes to the website, our web server collects the user’s IP address. While CREA cannot normally determine a user’s identity from an IP address, where you use REALTOR.ca in association with your name or inform CREA support staff of your IP address you may be identifiable. At such time, CREA treats such information as personal information.
SurveysWhile visiting our website you may be asked to participate in a survey conducted by a third party. If you are selected to participate in this survey, a persistent cookie is stored on your computer’s hard drive for 60 days to preclude a new invitation during that time. All surveys are optional and the information collected will not be associated with any personal information. Survey data is used to permit accurate analysis, produce summary reports, and monitor overall trends with our website.
Google AnalyticsThis website uses Google Analytics, a web and mobile analytics tracking tool provided by Google, for audience activity, demographics reporting, and remarketing. Google Analytics information may be disclosed to REALTORS® with whom you interact with on the website. You can opt-out of Google Analytics by installing a browser plug-in available on Google’s website.
Disclosure to Law EnforcementCREA reserves the right to report to law enforcement agencies any uses of REALTOR.ca that it, in good faith, believes to be unlawful. You agree that CREA may release your personal information to law enforcement agencies where CREA has reasonable grounds to believe that such release is reasonably necessary to protect the rights, property and safety of CREA or any person.
The Chief Privacy Compliance Officer (CPCO),The Canadian Real Estate Association200 Catherine Street, 6th Floor Ottawa, ON K2P 2K9Phone: (613) 237-7111Fax: (613) 234-2567Email: firstname.lastname@example.org